Lanterns arrive by freight carrier If you order handmade copper gas lanterns we will ship them by a freight carrier. They will arrive in large boxes on pallets.

Here are some tips for receiving Freight Deliveries.

Count the pieces received against the driver's delivery receipt. Count the boxes. If over or short, note it on both your copy and the freight company copy of the delivery receipt.

Inspect the boxes for obvious damage at the time of delivery.

Identify or describe the missing/damaged item(s).

Before you sign the bill - write "May have concealed damage." If you do not write this on the bill, you are responsible for any damage not noted at time of delivery. If there is visible damage of the box, you need to open the box and inspect further before signing the delivery receipt. If you suspect internal damage, open immediately! If the driver or agent does not want to allow this, sign the bill "received subject to further inspection". Conduct this further inspection at once and if concealed damage is discovered, it must be reported to the carrier within 15 days.

Have driver sign also noting any shortage or damage.

Notify us as soon as possible regarding any damage/shortage so that we may assist you with investigating and/or filing a claim.

Keep any damaged goods and their packaging materials for later inspection.

Even if no damaged is suspected, open the carton within 24 hours and make a thorough inspection.

Do not let the boxes get wet as the popcorn used for packing is made of cornstarch and will melt onto the light. It is difficult to remove once it has melted.

Why Copper for outdoor lighting?>>>